Definitions

“Client” means the person or entity who ordered products or services provided by Flock Industries

“Customer Service” means the relationship between Flock Industries staff and the Customer, with the purpose of assisting the Customer with a question they have asked.

“eTicket” refers to a secure electronic message sent by the Customer Flock Industries via theClient Portal for assistance or for any questions they may have with any Service(s).

“Service”, “Service(s)” or “Services” means any product(s) or service(s) from Flock Industriess engaged by the client.

Why and when we collect your information

Flock Industries collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our partners, agents, resellers or affiliates. In most cases, the personal information Flock Industries will collect from you is the personal information required to provide Service(s) to you. This information may include your full name, postal address, telephone number, email addresses, ABN or ACN, facsimile number, date of birth and other relevant details.

Flock Industries makes use of cookies on all our website properties. A cookie is a small piece of data given to your web browser by our server to store information about preferences you may have set. Cookies are also used to track certain interactions with our website and to provide a more personalised experience. You can disable cookies by turning off said functionality in your web browser. Please bear in mind that this may result in the experience becoming degraded.

How do we use your information

We may use your information to measure interactions with our Service(s), website, or products; and to further develop or improve said Service(s), websites, or products. Your personal information may also be used for marketing or promotional purposes. If you do not wish to receive any marketing communication you can opt• out and stop future delivery by following the instructions in the communications sent to you which will highlight the appropriate process, or by contacting our Customer Care team via [email protected]

Any telephone conversations you have with us may be monitored or recorded in order to facilitate staff training and for verification purposes. You will always be informed prior to any telephone conversation, and by continuing with the telephone call you are granting approval.

Disclosure of your information to third parties

Any information you supply to Flock Industries or any of its related entities may be shared within the group of related entities to facilitate provisioning, maintenance and continued use of Service(s) or products. Each and every related entity share the same commitment to protecting your personal information.

Your personal information may be provided to third parties in order for Service(s) or products to be rendered. This includes supplying web hosting or email hosting Service(s), domain name registration, renewal or transfer and other auxiliary Service(s) such as SSL certificates, SEO services and third-party offerings.

We may supply your personal information to third parties to provide continued support, sales, billing, and administrative functions.

Flock Industries and all of its related entities maintain strict contracts and agreements with all third-party vendors and suppliers that contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.

Updating your information

You may access the personal information we store by viewing your Account.

In the event that you wish to change, modify or update your personal information, this can be achieved by completing the relevant change processes from within your Account.

In the event that you believe we may hold other personal information about you that is inaccurate, or you wish to change, modify or update this information you have provided, please contact our Customer Care team via [email protected]

Keeping your information secure

The transfer and continued retention of any information involves a certain degree of risk irrespective of the circumstances. As such, we take account security very seriously, and keeping your information secure is very important to us.

As such, we treat all your data with the utmost security and use a variety of technologies, policies and applications to ensure your data is secured not only from external access, but also from unauthorised access or modification. This includes and is not limited to the use of firewalls, brute force protection mechanisms, advanced and continually reviewed access controls and restrictions.

Your continued use of basic information security protections (such as ensuring strong passwords are set and that these are changed regularly and not shared with anybody) will also help protect your security and personal information.

Acceptance

The Customer signified acceptance of this Privacy Policy, as well as our Terms of Service, Customer Service Policy, Acceptable Use Policy and any applicable Registrant Agreement, when they submitted their order to Flock Industries for Services, and that order was accepted.

Changes

Flock Industries may amend our Privacy Policy at any time. Changes to this agreement will become effective upon their publication to our website.

Continued use of the Service(s) constitutes acceptance of the amended terms. If you do not wish to accept the amended terms, you may request cancellation of your Services) in line with our cancellation policy found within our Terms of Service.